Privacy Policy

Last updated: 1 June 2026

1. Who we are

Heat Smart Solutions Limited ("Heat Smart Ltd", "we", "us", "our") is a company registered in England and Wales under company number 15876863, with a registered address at 9 Orchard Way, Essex, SS17 8FA. We are the data controller for the personal information you provide to us via heatsmartltd.com.

2. Data we collect

When you use our quote tool, contact form, or newsletter signup, we may collect: your full name, email address, phone number, postcode, property type, energy usage information, and any message content you submit. We also automatically collect your IP address, browser type, and pages visited for security and analytics purposes.

3. How we use your data

• To respond to quote requests and provide accurate pricing
• To contact you about your enquiry by phone, email, or SMS
• To schedule surveys and installations
• To send you energy-saving tips and offers, where you've opted in
• To improve our website and services
• To comply with legal and regulatory obligations

4. Legal basis for processing

We process your data on the basis of: your consent (for marketing communications), the necessity to perform a contract or take steps toward one (for quote requests), and our legitimate business interests (for website analytics and fraud prevention).

5. Sharing your data

We do not sell your personal data. We may share your information with: subcontracted installation engineers where necessary to fulfil your request, IT and hosting providers who process data on our behalf, and government bodies where required by law (e.g. grant scheme administrators such as Ofgem for the Boiler Upgrade Scheme).

6. Data retention

We retain quote and contact submissions for as long as necessary to respond to your enquiry and for up to 6 years afterward for accounting and legal compliance purposes, unless you ask us to delete it sooner and we have no overriding legal obligation to retain it.

7. Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise these rights, email info@heatsmartltd.com.

8. Cookies

Our website uses cookies to improve functionality and analyse traffic. See our Cookie Policy for full details.

9. Contact us

If you have questions about this policy or how we handle your data, contact us at info@heatsmartltd.com or 07415 400738. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.